Warm Homes Healthy People

Suffolk's Warm Homes Healthy People is a project designed to help vulnerable people and families make their homes cheaper to heat. 

The project can provide the following for eligible residents in Suffolk:

  • Fuel payments paid directly to your heating supplier
  • Boiler or heater stopped working? Warm Homes Healthy People can lend you electric heaters and assess you for financial assistance towards the cost of repairs or replacements
  • Do you own or privately rent your property? Warm Homes Healthy People can arrange for an independent surveyor to visit your home and discuss energy efficiency improvements that could make a real difference to your heating bills.
  • The project can also access grants to help pay for insulation and basic draught proofing  

So am I eligible?

Warm Homes Healthy People aims to reach those most in need of their services. You are eligible if:

  • Your household income is below £17,000 and savings below £6,000 and you meet one of the following criteria:
    • Aged over 63 or live with children under five years old
    • Someone living with you has a long term health condition or disability

If you answered 'Yes' to one or more of the criteria, call 03456 037 686 for free advice and help with:

  • An emergency fuel payment
  • Making your home warmer as well as more energy efficient
  • Getting your home properly insulated and draught proof
  • Emergency boiler and heating repairs
  • Loan of temporary heaters in an emergency
  • Cheaper oil prices and access to interest free loans through Eastern Savings and Loans 

If you are a GP wishing to make a referral, please contact us on 03456 037 686 or warmhomereferrals@suffolk.gcsx.gov.uk.


Other ways to get help

In the first instance contact your energy supplier. They offer a range of services to older or vulnerable customers and people on low incomes, including cheaper energy deals and free or subsidised energy efficiency measures.

All gas or electricity companies offer a Priority Service Register to customers who are older, disabled or have a chronic illness.

  • Benefits: If you are concerned about the cost of heating your home you may be eligible for various benefits and schemes.
  • British Gas Energy Trust: Find details of trusts and funds to help with energy and water bills
  • Community Action Suffolk Community Buying Ltd: Countywide oil-buying syndicate which enables members to buy heating oil at reduced prices
  • Energy Saving Trust: Impartial advice on how to reduce carbon emissions, use water more sustainably and save money on energy bills
  • Lofty Heights: A loft emptying service for elderly and disabled people to allow them to take advantage of the free insulation schemes on offer
  • Are you prepared for winter?: Essential information about staying safe and healthy this winter from Suffolk County Council
  • Winter Wrapped Up: Tips from Age UK on how to keep warm and well

Anyone who has a vulnerable relative or neighbour is urged to help them find out more about what support and assistance might be available to them.