Self-Isolating Welfare Support

If you are self-isolating, it is important to know what support is available to you, both in practical terms and to help with your general mental and physical health. We recognise this is challenging and you may have concerns about feeling low, restless, and lonely, as well as practical concerns like financial support. However, there are many support services, nationally and in Suffolk, to support you and help keep your mind and body active and healthy during isolation.

Financial Support If You Have Symptoms of Coronavirus (COVID-19)                                    

Tell your employer that you have symptoms of coronavirus (COVID-19). They should tell you if you are covered by their sick leave policy.

After the first seven days of absence, your employer may also ask you for an isolation note to show you cannot work because of coronavirus. You can get an isolation note from NHS 111 online

This service is for people who:

  • Have symptoms of coronavirus

  • Live with someone who has symptoms of coronavirus

  • Are in a support bubble with someone who has symptoms of coronavirus

  • Have been told to self -isolate by a test and trace service

If you are self-isolating but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

If You Cannot Work Because of Coronavirus (COVID-19)

Self-isolation Support Payment

If you are on a low income and are unable to work because you have been told by NHS Test and Trace that you have to self-isolate, you may be eligible for a lump sum payment of £500 as part of the Government’s Test and Trace Support Payment scheme.

To be eligible you must:

  • have been told to self-isolate by NHS Test and Trace because you have tested positive for coronavirus or have recently been in close contact with someone who has; and
  • be employed or self-employed; and
  • be unable to work from home and will lose income as a result

You also need to be in receipt of one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-related Employment and Support Allowance
  • Income-based Jobseekers Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit

For more information about payments and how to apply, please visit your Local Authority district webpage: 

Statutory Sick Pay

You may be eligible for Statutory Sick Pay if you’re self-isolating for one or more of the following reasons, and you’re unable to work as a result:

  • You are displaying symptoms of coronavirus

  • You have tested positive for coronavirus

  • Someone in your household (including an extended or linked household) is displaying symptoms of or has tested positive for coronavirus

  • You have been notified by the NHS or public health authorities that you have come into contact with someone who has coronavirus

If you are a gig worker and/or on a zero hours contract, you may be entitled to sick pay.

Check your eligibility for Statutory Sick Pay.

Visit the Department for Work and Pensions Employment and Benefits support for more information.

Employment advice is also available through The Citizens Advice Bureau - visit

National Debt line have provided advice to help people manage their finances during self-isolation. Turn2Us and ACAS also offer financial support. 

Suffolk Advice and Support Service

Visit Suffolk Advice and Support Service to find out about the different support services for Suffolk residents and information for professionals.

Get free professional advice in confidence on a range of things that you might need some help with.

Call us on 0800 068 3131 to have a chat about:

  • your mortgage or credit cards

  • rent arrears or other debts

  • COVID-19 related concerns and what it means for you and/or your family

  • access to food

  • one off grants for things such as:

    • white goods

    • fuel vouchers

    • other unforeseen expenses

As part of the response to the Covid-19 outbreak, there has been a joint response between a number of statutory and voluntary sector partners co-ordinated by the Collaborative Communities Hub.

To meet Covid-19 and wider support needs, the Suffolk Advice and Support Service brings together five essential pieces of work:

  • Single Point of Access

  • Local Welfare Assistance Scheme

  • The Warm Handover

  • Foodbanks

  • Infolink

Home, But Not Alone Phoneline

The Home, But Not Alone phoneline, which people in our communities who may be struggling with the impact of Coronavirus, is now live again.

The service was paused in August because of low call demand and the lifting of Covid-19 restrictions. However, in light of Thursday’s national lockdown, the service is now up and running again.

The telephone number is freephone 0800 876 6926 and will be staffed from 9am to 5pm Monday to Friday.

This phoneline was absolutely vital during the first lockdown and it only right that the same support is on offer as we head into the next wave of lockdown. It helped thousands of people, who often didn’t have a network of family or friends to call upon, access emergency support such as food and medicine deliveries and befriending schemes. The success of the service relied on the amazing local networks that sprung up across towns and villages in Suffolk and looked after those most in need.

This Home, But Not Alone phoneline compliments The Suffolk Advice and Support Service phoneline (0800 068 3131) which helps those with debt, benefits employment or housing worries. This phoneline, also delivered by the Collaborative Communities Covid-19 Board, is staffed by the Citizens Advice Suffolk Alliance, which includes the eight Citizens Advice Bureaus across Suffolk, and Anglia Care Trust and Ipswich Housing Action Group. Call handlers use resources and information from across many Suffolk organisations and specialist providers, which can be tailored to individual needs.

Bereavement Support

During the current coronavirus pandemic, many people are experiencing tragic loss of life under difficult circumstances. It is important to know what support is available in Suffolk and the Coping with Bereavement page brings together resources and information in one place under three headings:  a) Self-help and information booklets b) Local resources and c) National resources. 

Find out how to register a death and the process involved by visiting the how to register a death page.

Contact adult social care (Customer First)

Contact adult social care in Suffolk and explore what you can do to find help and support online. 

Looking After Your Physical and Mental Health

OneLife Suffolk – Healthy Lifestyle Service

OneLife Suffolk’s Adult Weight Management service offers online Zoom groups, access to the brand-new online weight loss programme and 1-2-1 telephone support.

OneLife Suffolk are offering 1-2-1 telephone appointments to support people to stop smoking, and the service can post out Nicotine Replacement products via contactless couriers. Visit Onelife Suffolk quit smoking for more information and support.

Cooking is a great activity that can help keep you occupied and provide a sense of achievement, pleasure, or connection to others. Visit OneLife Suffolk’s healthy eating page where you will find information, advice and resources on how to achieve a healthy diet as well as some suggested recipes.

Get Help to Get Active service is designed for ‘inactive adults’, doing less than 30 minutes of moderate activity per week and are living with a long-term health condition. From January 2020 the long-term eligible conditions have widened to include any long-term health condition or disability therefore making this service accessible to all those who require support. Practitioners can offer 1-2-1 telephone support, sessions through Zoom and access to online resources. For more information visit Get Help to Get Active.

Keep Moving Suffolk

Visit Keep Moving Suffolk where there are excellent videos, sessions, and resources to keep you active in and around your home.

Suffolk Library Service

If you have a library card, or want to apply for a free one online, the Suffolk Library Service offers access to downloadable eBooks and Audiobooks. For access to the latest crime thriller, romantic novel or timeless classic, plus much more, visit Suffolk Libraries Overdrive Service.

A library card also gives you free access to the Kanopy app, which allows you to stream indie films, documentaries and courses to your phone, tablet and directly to some smart TVs. Furthermore, you can get the latest newspapers and magazines as well as stream music for free.


Suffolk Museums

You will also be able to  find online arts and cultural events and activities on the Suffolk Library Service website . Here you will be able to take part in singing and dancing, see Art from around the world, go to the theatre or explore Suffolk Museums all from your own home

Suffolk Mind

If you are worried about your levels of sleep, or experience sleep deprivation during your isolation, Suffolk Mind have gathered pointers from experts on how to meet your need for sleep.

Five Ways to Wellbeing

There are plenty of easy, free and meaningful things we can do to increase our wellbeing. The Five Ways to Wellbeing gives advice on what we can do every day to make ourselves feel good. Visit Five Ways to Wellbeing to resources, case studies, download tool kits and more to give you physical and mental health a boost during isolation.

Further Information and Support Available in Suffolk

Suffolk Info-Link

Suffolk Info-Link is a great place to start for further support and information. It is a useful directory of services in Suffolk. You can limit a search to services in your local area only. Visit Suffolk Info-Link.

The Local Royal Voluntary Service

The Local Royal Voluntary Service may be able to offer support. The service can can be contacted on 01473 749927 or by visiting The Local Royal Voluntary Service.

Befriending Services

If you are feeling lonely the Befriending Service telephones are manned by service users and carers who have been trained and DBS checked. The service is available from 9am-9pm daily and service users who would like to receive Telephone Befriending support can call the service number 07557 172803 or email the Befriending Service

The Befriending Scheme

The Befriending Scheme began life in 1989 as West Suffolk Befriending Scheme. Their core activities are regular drop-in centres, known as Hubs , building meaningful one-to-one friendships between vulnerable people and volunteer befrienders, evening out and About Groups. Visit The Befriending Scheme


Silverline offers a free, confidential helpline for older people. They can provide support with befriending as well as providing advice and information on local groups and organisations. Silverline runs a befriending call scheme which can provide regular contact. Visit The Silver Line or call 08004 70 80 90

Drug and Alcohol Support

Healthy Suffolk

Drug and alcohol treatment and support is available across Suffolk. Services are open Monday-Saturday and are staffed by local teams. If you, a family member, or a friend need advice or support with drug or alcohol misuse, or would like to make a referral into treatment, please contact: 0300 123 0872 or visit the Drugs and Alcohol support pages.

Suffolk Wellbeing Cloud | Turning Point

Suffolk Family Carers offer support to families, care givers, partners and children who are being affected by someone’s drug or alcohol misuse. They also offer support for people who are caring for anyone. To find out more and see how they can help you, contact Suffolk Family Carers on the Suffolk number 0300 123 0872.

Find support near you | FRANK

What is drug treatment like? Find a support centre; Call: 0300 1236600; Find details of local and national services that provide counselling and treatment in England. Visit FRANK.

Domestic abuse help and advice

Domestic abuse help and advice | Suffolk County Council

Get help. Don't keep what is happening to you a secret. You have nothing to be ashamed of, and the longer the abuse goes on, the harder it gets to take some action. Domestic Abuse Help and Advice.

Suffolk | Victim Support

Suffolk Victim Support offers support to male and female adult survivors of childhood sexual abuse, violence and exploitation in Suffolk. Visit Victim Support.

Domestic abuse | Suffolk Constabulary

Suffolk Constabulary wants to reassure victims and survivors of domestic abuse that we will maintain the highest level of service possible during this challenging time and the impact the coronavirus could have on home-life. Visit Suffolk Constabulary domestic abuse advice page.

Lighthouse Women's Aid

We are looking forward to a brighter future, to provide services for women, young people and children from all over Suffolk. Visit Lighthouse Women’s Aid.

Domestic Abuse & Violence » Suffolk Safeguarding Partnership

  • New Dawn Suffolk - Help and support for men, women and young people.
  • NSPCC - Freephone 0808 800 5000 - 24hr helpline.
  • Leeway - Help for men, women and young people. Freephone 0300 561 0077 - 24hr helpline.
  • Kiran Support Services - supporting women from the Indian sub-continent experiencing domestic violence and abuse.
  • Suffolk Safeguarding Partnership – Domestic Abuse and Violence

Support for Ex-Offenders

Home | Anglia Care Trust

Based in Suffolk, Anglia Care Trust started as a group of like-minded individuals who thought there must be something more that could be done to help offenders upon their release from prison. We provided supported housing and helped them back into education and employment. We now offer a range of different services to help people keep a roof over their heads. Visit Anglia Care Trust for support.

Gambling Addiction

Breakeven: Free Counselling Help for Problem Gambling                                                     

Breakeven, a GamCare counselling partner, offers free counselling to anyone affected by problem gambling. Breakeven bases in Sussex, Kent, Essex, Suffolk and Lincolnshire, UK. Visit Break Even.

Gambling Therapy in Suffolk - Addiction Treatment

Gambling Therapy in Suffolk When the Fun Stops, Stop. That’s the slogan for a governing body that wants to raise awareness about when it stops being fun and becomes an addiction. We understand some people can't stop, which is why we have created clinics to help you. Visit Addiction Treatment for more information.

Gambling - The Source for Young People in Suffolk

Information and advice about gambling, such as do I have a gambling problem or addiction?  Where to get help and support for gambling in Suffolk and money and debt problems due to gambling. Visit The Source Gambling Page for Support.

Help for problem gambling - NHS

Treatment and support groups are available for people who want to stop gambling: GamCare offers free information, support and counselling for problem gamblers in the UK. It runs the National Gambling Helpline (0808 8020 133) and also offers face-to-face counselling. Visit the NHS gambling and addiction webpage.

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same. The Gamblers Anonymous site offers various aids for the compulsive gambler including a forum, a chat room, literature and most importantly a meeting finder.