Information for Adults
This page contains links to resources and support for your health and wellbeing. Click the links below to find out more.
Living with dementia at any time brings challenges. Coronavirus is making daily life much harder. But you’re not alone. If you need support and advice, we’re here for you.
Free creative workshops for any adult carers living in Suffolk.
Dementia Together will continue to operate, available seven days a week for continuous support. Dementia Together Navigators can complete a detailed assessment over the phone, or by video, offering support, education and a listening ear.
The service also provides carers with information regarding a range of creative activities that they can engage in with people living with dementia; linking service users to local community networks, which are offering help with shopping, collecting prescriptions and welfare calls.
Call: 08081 688 000
Your children are hearing about coronavirus (COVID 19). You want to make sure they get reliable information — and you want them to hear it from you. Here's how to talk about it.
School Nursing Service
We are providing support to children and their families virtually, in order to maintain social distancing.
Suffolk County Council’s School Nurse service during this time is as follows:
- A member of the School Nursing team can be contacted Monday to Friday 9am -5pm to provide advice and support for any concerns that you may have about your child’s/children’s health and wellbeing. You can contact them on 03456 078866 or alternatively you can email the team on firstname.lastname@example.org.
- ChatHealth texting service is available for young people aged 11 to 19 years old. Texts are responded to by a member of the school nursing team between 9am and 4:30pm Monday to Friday. (excluding bank holidays). You can text them on 07507 333356.
For more information, visit: https://www.suffolk.gov.uk/children-families-and-learning/childrens-health/school-nursing/
- Information Hub – Running as normal and can be reached via email (email@example.com), phone (01473 835477) or live chat. If calling please note we are experiencing a higher volume of calls than normal. The information Hub will be available by Live Chat and Email only between 5pm & 8pm on Tuesdays
- Carers Assessments – In line with the new government legislation, the Coronavirus Act, we are not undertaking statutory carer’s assessments at the current time. We are still able to have full conversation about your caring role and look at ways to help you cope or ideas for your wellbeing.
- 1:1’s – Appointments will be carried out as as telephone or video conversations.
- GP Drop-in Sessions – Drop-in sessions at all GP Surgeries are cancelled until further notice
- Community Connecter Motorhome: Cancelled until further notice
- Programmes and Workshops – Cancelled until further notice
- Moving & Handling – Cancelled until further notice
- Talk & Support – Running as normal.
- The View Drop in Centre – Closed to visitors until further notice
- Reception Unit 9 – Closed to visitors until further notice
- Family Carer Groups – Future groups cancelled until further notice. Alternative Virtual groups are being established where possible
Although we unable to provide face to face sessions our friendly staff are available to provide information, advice and guidance or just offer a reassuring voice through this difficult time.
Please contact our Information Hub on 01473 835477, email us on firstname.lastname@example.org or use our live chat facility found at the bottom of our website.
Advice for parents during Coronavirus
Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured.
Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help.
Information and support available for parents who are carers
SPCN are supporting parents and carers of children and young people aged 0-25 with additional needs and/or disabilities in Suffolk in a number of ways during the Covid-19 outbreak.
Families have told SPCN that the Covid-19 outbreak is a really worrying time for them and they have asked for resources to help them talk to their children and young people about it as well as needing strategies to support their mental health and emotional wellbeing.
Working with SENsational families in Norfolk and education, health and care services, SPCN have produced an information and resource pack for families that is available to download or be posted out in a printed format.
SPCN have put together a mix of free online resources
SPCN are providing peer-to-peer support if parents and carers need someone to talk to, or if they or their child/young person are struggling or if they have specific questions about where/how to access other support. They are signposting any health-related issues regarding Coronavirus to official sources.
Parent and carers can contact SPCN by emailing email@example.com, private messaging on their social media @suffolkpcn or calling them on 07341 126455.
Family Support boxes
The SPCN team are sending out family support boxes for children/young people with any additional need and/or disability, (diagnosed or not) and their siblings and also contain information for parents and carers about how to support children and young people and other support organisations that are available. These boxes are personalised to each family and can contain a range of items. They are available free to any parent / carer / guardian / foster carers who are members of SPCN and they simply have to email firstname.lastname@example.org with the request. SPCN are accepting new members who will then be able to ask for the free family support box.
• Colouring/puzzle books for children and young people
• Colouring books for adults
• Stress balls
• Pots of bubbles
• Sensory bags
To be eligible for membership you must live in Suffolk or receive services from Suffolk and be a parent carer/foster carer/guardian of a child/young person aged 0-25 with any additional need and/or disability (diagnosed or not) and you can sign up for membership here.
Family support page and pack
SPCN have also created a page on their website dedicated to parent carer support and this includes a regularly updated SPCN support pack containing local and national support organisations and online resources for parents and carers is available to download or be posted out in a printed format.
If you feel in immediate danger call 999 or if you know someone is vulnerable and has been a victim of fraud, please contact Suffolk Constabulary on 101 or Action Fraud or call 0300 123 2040.
- Only accept help from people you know and / or trust. Never deal with unexpected cold callers
- You do not have to agree to anything you don’t feel comfortable with
- Police, health workers and others will not and do not call at your house to test for coronavirus or ask for money regarding investigations
- Check the person calling at your door has valid identification, even if they are dressed in uniform
- Do not transfer any money across to someone who calls you over the phone, banks will not ask for your personal security details
- Do not trust anyone asking for money transfers or cash over the phone
- Do not make shopping purchases from a company or person you do not know and trust. Use a credit card to pay to protect yourselves.
Further advice can be found on the Suffolk Police website:
Police advice on a variety of subjects can be accessed via Suffolk Police advice
To report something, or to otherwise contact Police, use the link Suffolk Police contact us
To report something anonymously call Crimestoppers on 0800 555 111 or visit Crimestoppers UK
Alternatively call 101 for non-urgent matters.
Always call 999 in emergencies, or if an immediate police response is required.
If people are in immediate danger they should call the police on 999.
If someone is unable to speak or make a sound, but needs immediate help, they should call 999 and stay on the line, then press 55 when prompted and the call will be transferred to the police, who will know it is an emergency call.
You can download here a document with the most up to date information on domestic abuse and sexual violence support.
Anglia Care Trust Domestic Abuse Helpline 24-hour support 0800 977 5690
With lockdown measures still in place, it is important that those who may find themselves at risk of abuse at home, can access the right support at whatever time they need.
0800 977 5690 freephone number to be available 24hours a day, seven days a week. Anyone with concerns including professionals who may be supporting clients, as well as friends and families who are concerned for loved ones, can access this local support.
The service also includes a live web chat each day from 9am to 5pm Monday to Friday which can be assessed here: https://angliacaretrust.org.uk/
For those looking for help online, ‘quick exit’ buttons and other mechanisms can be used to increase online privacy. Information is available from www.techsafety.org/internetbrowserprivacytips
The charity Respect offers support for people exhibiting abusive behaviour or who are worried about their own behaviour on 0808 8024040 or at www.respectphoneline.org.uk/help-for-perpetrators/
Fresh Start New Beginnings
Open for referrals, telephone support being provided.
Call: 01473 353355
Telephone support being provided.
Call: 01473 228270
Norfolk and Suffolk Victim Care
Open as normal for referrals and providing telephone support.
Call: 0300 303 3706
Sexual Assault Referral Centre
Call: 0300 123 5058
Open for referrals, telephone support and online counselling being provided.
Call: 0800 085 0520
Click on the image below for a full screen copy of the information
Survivors in Transition
Open for referrals, telephone support being provided.
Call: 01473 232499 / 07765 052282
The Bangladeshi Support Centre reaches out to advance education and empower individuals and communities.
Provides free, confidential and impartial advice on big issues such as debt management and claiming benefit.
Advice line: 03444 111 444
(National number – Monday to Friday 9-5)
Help to Claim: 0800 144 8 444
(new Universal Claim applicants – Monday to Friday 8-6)
A range of practical tips, apps and resources to help you look after your mental health including:
- Expert advice on how to spot the signs of common mental health concerns.
- Connections to services and activities to improve your wellbeing
- Information about helplines and charities if you need more support
A Community Interest Company with a focus on supporting fathers, father figures, and families.
Whilst unable to offer one-to-one support in person, or run any of the regular groups at the moment, EPIC Dad Chat meetings are available through Zoom Video for fathers and father figures to connect, share experiences, offer support, and catch up with others. This will be available on Tuesdays at 7pm (starting Tuesday 31st March) and Fridays at 1pm (starting Friday 3rd April).
The meeting ID for every Tuesday at 7pm is 444 702 974 and the Meeting ID for every Friday at 1pm is 169 639 615.
Green Light Trust exists to support people from all backgrounds and experiences to rebuild, reawaken or refocus their lives through the power of nature.
Healthwatch Suffolk have compiled a list of resources which could help improve mental wellbeing during this time, including support for NHS staff from Church of England Churches in Suffolk and Total Voice Suffolk, a partnership of organisations working together to provide advocacy in Suffolk.
Are you worried about contraception during Covid-19?
Support is available on the iCaSH website
Advice for adults, young people, families and older people to stay active at home during the Coronavirus outbreak.
Effective self-help for anxiety and depression, with life skills support available for everyone. Modules, and e-books are available on sleep, anger, relationships, smoking, drinking, panic, and more. Courses are also tailored for the perinatal period, diabetes, long term conditions, chronic pain, farming communities, parents of children with severe illness, those who have left prison, or have unsettled housing.
A practical advice pack, full of practical advice on how to look after yourself in self isolation.
National Advice on Anxiety, depression and stress
A range of free and subscription apps to support you if you are struggling with anxiety, depression and other common mental health problems.
Information for people with Obsessive-Compulsive Disorder.
The healthy lifestyle service for Suffolk, supporting healthy eating, weight management, support to quit smoking and a range of other services.
Call 01473718193 or visit www.onelifesuffolk.co.uk
Digital advice for physical and mental wellbeing with resources and apps to help you reduce drinking, stop smoking, exercise, eat better, sleep better, and control stress
We improve the lives of people severely affected by mental illness through our network of local groups and services, expert information and successful campaigning. Our goal is to make sure everyone affected by severe mental illness has a good quality of life.
The central county council repository for information and updates about coronavirus COVID-19
Suffolk Family Focus, covering East Suffolk, are available for referrals and we will manage these where possible via telephone or Skype.
Resources for adults and families about meeting your emotional needs. for adults and families.
The Suffolk Wellbeing Service (SWS) provides support if you are experiencing anxiety, depression, bereavement, OCD, and PTSD.
SUF provide a range of valuable information and support services including:
- Mental health peer support for our community and members, (on a weekly basis) to check in, chat and offer self-care and wellbeing tips by telephone.
- Helpful local and national self-care resources for people living with specific mental health needs in the context of COVID-19 are posted daily with other helpful updates on our social media platforms (Twitter and Facebook)
- A dedicated COVID-19 Self-care website page and A-Z signposting services containing helpful information and resources which is being expanded on a regular basis and will include zoom webinar sessions.
Contact us: General calls telephone: 01473 907087 or visit www.suffolkuserforum.co.uk
The Silver Line
The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call: 0800 4 70 80 90
Help for people in financial need to gain access to welfare benefits, charitable grants and other financial help. Support is available online, by phone and face to face through our partner organisations. Visit www.turn2us.org.uk
Recovery College are offering a free online course in response to Covid-19. Anyone with internet can access it nationally.
The Wellbeing Plan can be used by anyone who is self-isolating, family, friends, healthcare professionals and carers to summarise a person’s personal circumstances, and the things that matter most to them at this time.
This Personalised Wellbeing Plan template from the National Academy of Social Prescribing has been developed to support people through COVID-19, particularly those who are self-isolating or shielding.
The international health organisations advice and guidance on looking after your mental health.
Guidance for Gypsy, Traveller and Liveaboard Boater Households
This is a link to the Friends, Families and Travellers website giving advice about Staying at home: guidance for Gypsy, Traveller and Liveaboard boater households with possible coronavirus (COVID-19) infection.
The guidance has been created by Friends, Families and Travellers with people who live on Traveller sites, on boats and roadside. They have shared this with NHS England and Public Health England and are waiting for approval. The guidance may be updated in line with the changing situation. This advice is intended for:
- people with symptoms that may be caused by coronavirus, and do not require hospital treatment, who must remain at home until they are well
- those living in households with someone who shows symptoms that may be caused by coronavirus
There is an audio version on the website
AMPARO Suffolk offers dedicated support to anyone bereaved by suicide. This free service support those who have experienced recent as well as less recent cases including:
- One to one individual support
- Help with any media enquiries
- Practical support when dealing with the Police or Coroner
- Help overcoming feelings of isolation
- Putting you in touch with local services that can help
The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths every day.
Call: 0800 58 58 58
Cruse is currently supporting clients who are struggling with grief and bereavement with telephone support available.
Cruse offers free confidential support via trained volunteers and the website also contains a lot of information and advice.
Cruse National Helpline 0808 808 1677
Support and information for people who self harm.
Provides support and information about self injury
Stay Alive is a suicide prevention app which offers help and support both to people with thoughts of suicide and to people concerned about someone else. The app offers quick access to national and local crisis support helplines
For 24/7 support from non-judgemental, impartial volunteers who will offer a listening ear.
Call: 116 123
Public health Suffolk has created a suicide prevention information leaflet aimed at supporting those who are experiencing suicidal thoughts. It is essential that people have access to the correct information, and resources that will help them when they are feeling desperate and unsafe.
The A4 leaflet is in two forms:
- Print-at-home version
Please feel free to share with your network/service users as needed, either via email, social media or on your organisation website, having regard to the sensitive nature of the content.
If you would like some professionally printed copies of the leaflet, please provide us with the following information, and we will send them to you as soon as possible email Louise.Biddiscombe@suffolk.gov.uk:
- Number of copies required
- Full postal address of where you would like them to be sent
Free 20 minute Online Training for professionals
Support services for Veterans and their families.
Continuing to provide emotional, practical and financial support to the Forces family during the COVID-19 pandemic and lockdown
Health and Wellbeing information for spouses, dependants and veterans who are civilians.
Support to the Armed Forces Community (Welfare, Wellbeing, Substance Misuse)
The Suffolk Armed Forces Covenant partnership has developed a dedicated website (www.suffolkmilitarycovenant.org.uk) that lists services for the armed forces community. Whilst we encourage use of the Veterans’ Gateway portal, the main sections of the website are Health and Wellbeing or Welfare services that have a local footprint. This may mean a main contact centre but most have people based locally who can engage directly and / or refer an enquiry to another partner organisation where additional needs may be supported. Whilst face-to-face meetings during this Covid 10 lockdown is unlikely, if a veteran or their family have money worries, issues related to wellbeing - including drinking too much, support is only a phone call away.
Walking With The Wounded supports a pathway for vulnerable veterans to re-integrate back into society and sustain their independence.
A link to a book about Coronavirus (COVIBOOK) for children under 7 yrs old in 18 languages
Doctors of the World videos and translated advice and information into 44 languages on coronavirus (COVID-19) Languages available:
English, Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Czech, Dari, Estonian, Farsi, French, German. Greek, Gujarati, Hausa, Hindi, Hungarian, Italian, Kiswahili, Krio, Kurdish Sorani, Lithuanian, Oromo, Malayalam, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Simplified Chinese, Traditional Chinese, Sindhi, Slovak, Spanish, Somali, Tamil, Tigrinya, Turkish, Urdu, Vietnamese, Wolof, Yiddish.
More videos in other languages below:
- Arabic - Coronavirus (COVID-19) public health message
- Bengali - Coronavirus (COVID-19) public health message
- Cantonese - Coronavirus (COVID-19) public health message
- Chinese - Coronavirus (COVID-19) public health message
- Dutch - Coronavirus (COVID-19) public health message
- Egyptian Arabic - Coronavirus (COVID-19) public health message
- Farsi - Coronavirus (COVID-19) public health message
- French - Coronavirus (COVID-19) public health message
- German - Coronavirus (COVID-19) public health message
- Gujrati - Coronavirus (COVID-19) public health message
- Hindi - Coronavirus (COVID-19) public health message
- Hungarian - Coronavirus (COVID-19) public health message
- Indonesian - Coronavirus (COVID-19) public health message
- Italian - Coronavirus (COVID-19) public health message
- Kurdish - Coronavirus (COVID-19) public health message
- Latvian - Coronavirus (COVID-19) public health message
- Lithuanian - Coronavirus (COVID-19) public health message
- Memoni - Coronavirus (COVID-19) public health message
- Polish - Coronavirus (COVID-19) public health message
- Portuguese - Coronavirus (COVID-19) public health message
- Punjabi - Coronavirus (COVID-19) public health message
- Romanian - Coronavirus (COVID-19) public health message
- Russian - Coronavirus (COVID-19) public health message
- Shona - Coronavirus (COVID-19) public health message
- Slovakian - Coronavirus (COVID-19) public health message
- Spanish - Coronavirus (COVID-19) public health message
- Swahili - Coronavirus (COVID-19) public health message
- Tamil - Coronavirus (COVID-19) public health message
- Telegu - Coronavirus (COVID-19) public health message
- Tetum - Coronavirus (COVID-19) public health message
- Urdu - Coronavirus (COVID-19) public health message
Stay Home Save Lives posters
These can be shared and printed. Click on the links below for the following languages:
Videos of the information can be found here in English, Arabic, Gujarati, Kurdish Sorani, Punjabi, Spanish & Turkish.
Look out on the link for more languages to be uploaded.
Coping strategies for anxious times in other languages.