Children and Young People's Emotional Health and Wellbeing


Growing up is meant to be one of the very best times in anyone’s life but it can also be tough. 

At least one in four of us will experience problems at some point in our lives.  Although mental health issues are relatively common, it is often the case that children and young people don’t get the help they need as quickly as they should. As a result, mental health difficulties such as anxiety, low mood, depression, conduct disorders and eating disorders can stop some young people achieving what they want in life and making a full contribution to society.

One in ten children needs support or treatment for mental health problems. These range from short spells of depression or anxiety through to severe and persistent conditions that can isolate, disrupt and frighten those who experience them. Sometimes it can feel like we don't have any control over what we think or how we feel. But by making simple changes to our lives, we can make a real difference to our mental health


Children and Young People's Emotional Wellbeing Hub

The Emotional Wellbeing Hub provides information, advice, and guidance to families and young people in East and West Suffolk, who are worried about the mental health of a child or young person aged 0-25 years, or if you're a young person experiencing emotional wellbeing difficulties.  

You can make a referral to the Emotional Wellbeing Hub to access CAMHS (Children and Adolescence Mental Health Services).

How to contact the Emotional Wellbeing Hub?

Call the Emotional Wellbeing Hub helpline on 0345 600 2090 and press option 3 to make a referral to access specialist mental health support services or if you need an assessment. 

Making an online referral to the Hub

For more information and to make an online referral go to the Emotional Wellbeing Hub page on the Emotional Wellbeing Gateway website

New changes to the Emotional Wellbeing Hub helpline

Now when families contact the Emotional Wellbeing Hub helpline on 0345 600 2090, they will be given the following options to choose from:

  • Press Option 2 - To speak to the Barnardo's phoneline service if you need general emotional wellbeing information and guidance - your query is not about making or chasing up a referral. (The Barnardo's phoneline is open Monday to Friday, 9am to 5pm)


  • Press Option 3 - To speak to the Emotional Wellbeing Hub Team if your call is more urgent, is about a referral to CAMHS, or being accessed for specialist mental health support. (Open Monday-Friday, 9am to 3pm).


New Barnardo’s Phoneline Service

Barnardo’s are helping to respond to families who contact the Emotional Wellbeing Hub helpline looking for general wellbeing information and guidance to help address common emotional wellbeing issues in children and young people, such as anxiety, low mood or stress, and help signposting families to resources and community support services to stay emotionally well.

The addition of the Barnardo’s phoneline service is being trialled with families to relieve some of the demand felt by the Emotional Wellbeing Hub team and is in response to feedback from parents and carers who are waiting too long for support.


Just One Service - Lowestoft and Waveney Mental Health Support

The Just One Service is where families and young people in Lowestoft and Waveney should go to access CAMHS (Children and Adolescence Mental Health Services) for 0-25 years.

Call the Just One helpline for mental health and emotional wellbeing information, advice and support, and ask any questions or concerns about yours or your child's health, wellbeing or development. 

Their clinical team are able to support you over the phone, via video call or text, and work with you to understand how best to support you.

How do I contact the Just One Service?
Call Just One on 0300 300 0123 or text 07520 631590
The helpline is open Monday – Friday 8am to 6pm and 9am to 1pm on Saturdays. 
Go to the Just One Norfolk website to find out about mental health support services in Lowestoft and Waveney. The website has useful self-care tips for families.



Young People can find emotional wellbeing support, information and advice on The Source website and through Kooth online counselling service.

Parents and school staff can find advice on challenging emotional wellbeing issues in children and young people, such as anxiety, stress, low mood and self-harm, useful resources and wellbeing workshops available on the Emotional Wellbeing Gateway website and Wellbeing in Education website


In person:

If you are worried about your emotional wellbeing, contact your GP. There is no difference between seeing your GP for physical health or emotional health issues, and they will be able to help you. You can go to your GP for help at any age. Anything you talk about is confidential and will be kept between you and your doctor.

You can go to your GP for help at any age. Anything you talk about is confidential and will be kept between you and your doctor.

You can also talk with your teacherschool nurse or a member of staff at your school that you trust and let them know how you are feeling and ask for help.

If you're 16 or over, you can also refer yourself for free support from the Wellbeing Service. This could be in the form of short term counselling or a telephone call from a professional, or wellbeing workshops or classes. For more information, visit the Wellbeing Service website.

If you're aged 11-19, you can use the ChatHealth service provided by School Nurses.


Urgent Mental Health Crisis Support 

For urgent mental health support, contact: 

  • NHS Mental Health Crisis Line: Call 111, and press Option 2 (This has replaced the First Response helpline number). 
  • Contact the Samaritans 
  • If it's a life-threatening emergency call 999

A mental health crisis means different things to different people, but it could be that:

  • You may feel emotionally distressed about a situation.
  • You may feel overwhelmed or have suicidal feelings.
  • You may feel like you want to harm yourself, or someone else
  • You may be hearing unpleasant voices
  • You may feel that people are watching you or that you are in immediate danger

The Source - Information and advice for young people in Suffolk