Sexual Health Clinics and Support

Where are the sexual health services in Suffolk?

To view information in easy-read please visit our easy-read information page

COVID-19 Update: 

All sexual health services continue to run but clinic appointments continue to operate differently to ensure both staff and patients are able to safely deliever services. 

To help protect staff and others, iCaSH are asking all service users with a new continuous cough OR a high temperature (of 37.8 degrees centigrade or higher), to please not visit the service and self-isolate for 14 days.

The three iCaSH sexual health hubs in Ipswich, Bury St Edmunds and Lowestoft are open, but have changed the ways they are working:

  • No sit and wait clinics - to help reduce the number of people sitting in waiting rooms, and therefore helping to prevent the spread of the virus, you will no longer be able to attend drop-in clinics where you sit and wait to be seen
  • Call up before you turn up - All patients are asked to call the clinic before attending. The number to call is 0300 300 3030
  • Wearing face masks - To help prevent the spread of Covid-19, all patients are now being asked to wear a face mask when attending clinic
  • Telephone consultations - All patients will have a conversation with a member of staff over the phone to determine what support is needed. This will help the clinic staff to help you quickly, and in the safest way possible. You may then be called in for a face to face appointment, but they will try their best to help you remotely to avoid face to face contact
  • Posting out medications - for some treatments, to save people having to come into clinic, medications may be able to be posted directly to you. This is new and not something that was offered before

Women can still access contraception, including emergency contraception, but the consultation will take place on the phone. The number of staff on clinic sites has been reduced to make sure they can maintain social distancing measures. For this reason there may be a slight wait for some services, but the clinic staff will aim to see people as quickly as possible.

Reviews for people living with HIV aged over 70 will be undertaken via telephone consultations (including agreeing arrangements for delivery of medication).

Patients who do not have symptoms but wish to access STI screening and be tested for sexually transmitted infections, please use the Express Test home testing kit which can be ordered online.

Message for people who are HIV positive

Please be assured that there is currently no evidence that people living with HIV are at any greater risk than the general public of either getting coronavirus or becoming unwell due to coronavirus. patients therefore do not need to attend the clinic for additional blood tests to check CD4 counts. Please follow the NHS guidance about how best to protect yourselves and others from coronavirus.


iCaSH provides Suffolk's specialist sexual health clinics. They offer a free, confidential service providing contraception, sexual health advice, and testing and treatment for sexually transmitted infections. They also provide treatment and care for people who have a diagnosis of HIV. You can visit iCaSH during dedicated walk-in clinics or you can book an appointment to be seen. There are five sexual health clinics across Suffolk. Please see the map below for directions and to find out where your closest clinic is located.

If you are concerned about sexually transmitted infections and don't have any symptoms, you can get an online STI testing kit which can be posted to you at home. If you do need to come into clinic, the single local rate phone number to call and book an appointment is 0300 300 3030. Please be aware walk-in clinics can be busy so at times the receptionist may need to make a bookable appointment for you.

To keep up to date with current opening times of each clinic, please visit iCaSH Suffolk

Terrence Higgins Trust

Terrence Higgins Trust is Suffolk's sexual health promotion charity who works closely with iCaSH. They provide

  • Information and advice
  • Weekly iCaSH clinic
  • Training for professionals and community groups
  • STI testing
  • The C-card scheme for free condoms
  • Young people's drop in

To find out more information please visit Terrence Higgins Trust


Most pharmacies in Suffolk offer emergency contraception and chlamydia screening for young people under the age of 25. Some may also offer free condoms for under 25's and treatment for chlamydia if you have received a positive diagnosis. Visit or call your local pharmacy to check. You can find your nearest pharmacy using the NHS choices service finder


Most GPs offer advice and support around contraception, emergency contraception and the contraceptive pill and injection. Some GPs are also able to provide coils, implants, chlamydia testing and free pregnancy testing. Contact your GP to find out what services they offer.

HIV Self Sampling Kits

Please visit our HIV Hub page for more information. (Please note our HIV Hub page is currently in development and will be launched shortly). However to check your eligibility for a self-sampling kit, visit the freetesting.HIV website. This website also provides a step by step guide of how to collect your blood sample and a video tutorial. 

ChatHealth Service

ChatHealth is an easy way for young people aged 11-19 to confidentially ask for help about a range of issues, or make an appointment to visit a school nurse. They can also find out how to access other local services including emotional support and sexual health services. Text messages are sent to the dedicated number and are delivered to a secure website where the Suffolk School Nursing team will pick them up. The team will then respond with advice within one working day.

Confidentially text a School Nurse on 07507 333 356. The service is available Monday to Friday 9am-4.30pm excluding bank holidays. Out of hours, anyone who texts the service receives a ‘bounce-back’ message that explains where to get help, and when they can expect a response.

The Ferns (SARC)

The Ferns offers support in Suffolk to anyone that is a victim of sexual assault. For more information please visit our urgent help page

Sexual Health Clinics Map 

Map of sexual health clinics in suffolk

Directions for Services Map:

  • Abbey View Clinic - 9/10 Churchyard, Bury St Edmunds, IP33 1RX (For Sat Navs please enter IP33 2BA)
  • Orwell Clinic - Lindbergh Road, Ipswich, IP3 9FA (For Sat Navs please enter IP3 9QX)
  • Regent Road Clinic - 6 Regent Road, Lowestoft, NR32 1PA
  • Health Clinic Haverhill - Camps Road, Haverhill, CB9 8HF 
  • Terrence Higgins Trust - 10-12 Orwell Place, Ipswich IP4 1BB


Where can I go for cervical screening? 

Cervical screening is commissioned by NHS England. Those aged 25 and over are eligible for a cervical screen. You will receive a letter through the post to invite you to attend your GP for a cervical screen. For more information on cervical screening please visit NHS Cervical Screening

What other support is out there for me? 

Have a look at our topic pages to find specific support relating to that topic. Here is a list of other services which may be of interest;

Further information;

  • Love Respect - Relationships advice
  • Brook - National sexual health charity offering advice on lots of topics 
  • Sexwise - Sexual health and reproductive health advice and information 
  • Rise Above - Young people's advice on topics including body image and relationships
  • NHS Livewell Sexual Health - Sexual health advice and information 

Please visit our Healthy Suffolk website for some of the other information and support pages;

Where can I find the powerpoint information from Suffolk's Sexual Health Conference June 2019?

This information has now been archived. If you would like to know more information about the conference, please contact 

I am looking for information on Child Sexual Exploitation, where can I access this information?

Please visit our Sex and Relationships page for information on child sexual exploitation. 

I am looking for information on Consent, where can I access this information? 

Please visit our Sex and Relationships page for information on child sexual exploitation. 

I am a parent looking for information how to talk to my child about sexual health and relationships, where can I access this information?

The Government has produced some guides for parents of primary and secondary age pupils about the teaching of relationships and sex education. However the best thing to do is to to talk to your school about what exactly will be taught. 

For information on relationships, here are some suggested websites to have a look at;

Page reviewed and updated September 2021. Next Review: November 2021.