This website aims to conform to Level AA of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Working with these guidelines will help make the web more user friendly for all.

Although we try to work to the accepted guidelines and standards for accessibility and usability, it may not always possible to do so in all areas of the website.

As well as this, the use of third-party applications may cause accessibility barriers for some visitors.

We are continually searching for ways to bring all areas of the site up to the same level of overall web accessibility.


  • Translate language: if you need you view this website in a language other than English, you can use Google Chrome to change languages or translate webpages.
  • Text size: we have used your browser's default font size, the equivalent of 16px, as our baseline.If you need to adjust the text size holding down the CTRL key and press either the -, or + key.
  • Web browsers: this site has been built using HTML5 and CSS3 and displays adequately in Internet Explorer 8. The use of a modern, secure web browser is strongly recommended.
  • Give feedback If you experience any difficulty in accessing our website, please let us know.

Accessibility statement

This accessibility statement applies to the Healthy Suffolk website:

This website is run by Public Health Suffolk. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • buttons in the page headers have no text alternative
  • Visible label and accessible name do not match
  • on the home page one container element is empty
  • most older PDF documents are not fully accessible to screen reader software
  • some videos do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible - usually within ten working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out more about our interpreting and translation services, including how to contact us to make a request.

Technical information about this website’s accessibility

Public Health Suffolk is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Images: non-compliance with the accessibility regulations

  • Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (Images of Text). We plan to remove or replace images containing text by January 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.

Links: non-compliance with the accessibility regulations

  • insufficient colour contrast - WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We aim to fix this by April 2022.

Interactive tools and transactions

We do not have any interactive forms on our website. Our forms are built and hosted through third party software (SmartSurvey).

Disproportionate burden

  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.
  • Buttons in the page headers have no text alternative (buttons linking to social media).
  • Visible label and accessible name do not match in buttons in the header provided by Google to improve accessibility (to change text colour and font size).
  • Container element is empty (one instance, home page).

We’ve assessed the cost of fixing these issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We intend to fix them as part of our move to a new content management system, likely to be early in 2023.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the healthy ageing needs assessment (July 2018) or the Annual Public Health Reports produced in 2017 and earlier.

  • Many of our older PDFs and other documents (Word, PowerPoint, Excel) do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. By January 2023, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We currently do not use live video streams. If these are used in future we do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

  • Content owners and editors are monitoring their pages weekly, and fixing issues.
  • The digital content team has fixed issues with Content Style Sheets to improve accessibility across the site (for example the use of colour, colour contrasts, showing hyperlinks). These solutions are now in place.
  • We will be procuring a new Content Management System that will be fully compliant with WCAG requirements, and make it easier for us to implement improvements to accessibility in future. This will happen in early 2023.

We have already fixed these issues which were in the original (September 2020) accessibility statement:

  • image link missing alternative text - WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context).
  • headings missing text - WCAG success criterion 1.3.1 (Information and relationships).
  • iFrame with no 'title' attribute or the 'title' attribute is empty -  WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). 
  • inline frames with no text alternative
  • same link text is used for different link destinations - WCAG 2.1 success criteria 2.4.4 Link Purpose (in context)
  • link text is too generic - WCAG 2.1 success criterion 2.4.9 Link Purpose (Link Only) (Link text is too generic).

Preparation of this accessibility statement

This statement was prepared on 6 January 2020. It was last reviewed and updated on 17 February 2022.

This website was last tested on 17 February 2022. The test was carried out by Public Health staff using SiteImprove (

The last full test (manual testing as well as SiteImprove review) was on 18 September 2020. We used this approach to deciding on a sample of pages to test:

  • all pages are tested with SiteImprove
  • we manually checked a selection of pages which were most visited (this included the home page).